Independent Bank

Reviews

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  I have been doing business with Community Bank for 4 years. I have NEVER seen such incompetence. 2 years ago, I had two cars on the same note, I sold one car, and paid off the portion of the note assigned to that car (all of this after having a conversation with the bank to clear with them what I wanted to do). Rather than pay off the one car note and lower the principle, they applied the amount to payments which, had I not checked, would have simply deferred my payments for 2 years. I then refinanced my Mortgage with them last year. After discussing when I wanted the payment auto drafted, the drafted 5 days early which messed up many things. My rep had to physically drive to my other bank where they draft the payment and deposit the money they drafted too early. NOW, this same rep called me and told me they hadn't received payment. IT'S AUTO DRAFT!!! So I check my account this morning, to see that THEY CHARGED ME A LATE FEE, because they didn't draft my account... How does that work? Today is presidents day, and I will have to wait till tomorrow to once again correct their mistakes!!!
  By A Google User, January 14, 2018

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